Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and safeguard your personal information.
Last updated: July 2026
Sam's Driving Academy ("we", "us", "our") is committed to protecting the privacy of our students and website visitors. This Privacy Policy describes how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
By using our website, booking lessons, or providing your details to us, you consent to the practices described in this policy.
Information We Collect
- Personal details: full name, email address, phone number, and suburb/location.
- Lesson data: lesson dates, times, instructor notes, progress ratings, and skills practiced.
- Booking information: preferred start dates, driving experience level, learner's licence status and expiry, and test date details.
- Payment information: order references and transaction history (we do not store full card details — payments are processed securely by our payment providers).
- Supporting documents: student proof (e.g. student card) and learner's licence copies, when provided.
How We Use Your Information
- To schedule and manage your driving lessons and test day transport.
- To communicate with you about bookings, lesson progress, and schedule changes.
- To process payments and maintain your lesson credit wallet.
- To improve our services and tailor instruction to your individual needs.
- To comply with legal and regulatory obligations.
How We Protect Your Data
- All personal information is stored securely on encrypted, access-controlled servers.
- Only authorised instructors and administrative staff have access to your data, strictly on a need-to-know basis.
- Payment processing is handled by PCI-compliant third-party providers (PayFast / Stripe). We never store your full card or banking details.
- Access to student records is logged and monitored for security purposes.
Sharing of Information
- We do not sell, rent, or trade your personal information to third parties.
- We may share limited data with our payment processors to complete transactions.
- We may disclose information if required by law, court order, or to protect our legal rights.
- Instructors assigned to your lessons will have access to your contact details and lesson history for the purpose of delivering instruction.
Your Rights
- You may request access to the personal information we hold about you.
- You may request correction of inaccurate or outdated information.
- You may request deletion of your personal data, subject to legal retention requirements.
- You may opt out of marketing communications at any time.
- To exercise any of these rights, contact us using the details below.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Lesson records and transaction history are typically retained for a minimum of 5 years. You may request deletion of your data at any time, subject to our legal retention requirements.
Questions About Your Privacy?
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: